Frequently Asked Questions

Everything parents ask before signing up.

Who supervises my child?

Two trained staff on every outing, including program director Garrett Price and instructor Sophie. Every guide is background-checked and field-trained. Groups are capped at 14 kids. The two-adult rule is in effect at all times — no child is ever one-on-one with a single staff member.

What if my child gets hurt?

At least one Wilderness First Responder (WFR)-certified staff member is on every trip, trained to manage medical emergencies in remote settings. Every venue has an Emergency Action Plan. Guides carry a comprehensive first aid kit and a satellite communication device. You will be notified immediately if your child is injured.

Is Dogwood Mountain School insured?

Yes. Rocktown Climbing LLC d/b/a Dogwood Mountain School will carry full liability insurance before our first outing.

What is the refund policy?

Spring pricing is not published yet. Inquire about pricing if interested. Any priority hold already paid is fully refundable until your family completes enrollment. Once enrollment is confirmed, it is applied toward tuition. 30+ days before the first program day, 100% of tuition paid is refundable; 14–29 days, 50%; fewer than 14 days or after the program begins, tuition is non-refundable. Missed days are not refunded. If Dogwood cancels the entire program, families receive a full refund. Read the full Cancellation & Refund Policy.

What happens if the weather is bad?

Every outing has a backup venue. The go/convert decision is made the morning of, and parents receive a text confirming the plan. When conditions are unsafe, Dogwood may modify the day's location or activities. If Dogwood must cancel a full program day, we will first attempt to provide a make-up day.

Logistics

Still have questions?

We'd love to hear from you. Sign up for the free day, or ask about spring pricing.